Troubleshoot and reset

Reset Notion - hero
In this Article

Sometimes, things don't work as expected. Here's how you can get back to using Notion ⚠️

Running into a problem in Notion? Check our status page and X for live updates on any known issues.

Here are some things you can do if you encounter an error in Notion:

  • Make sure your internet connection is stable.

  • Try Notion in a different browser or on a different browser.

  • Clear your browser’s cache and cookies.

  • Ensure you’re logged into the right Notion account, and you have the right permissions to access the page you’re trying to work in.

  • Wait a few minutes before trying again.

  • Check our status page and X for live updates on any known issues.

Can’t log into Notion? Here are some things you can do.

If you forgot your password

If you don’t remember your Notion password, you can reset it. To do so:

  • Go to in your web browser.

  • Select Forgot password?, enter your email address, then select Send reset link.

  • We'll send a link to your email address. Open the link to be taken to Settings & members in your Notion workspace, where you can set a new password.

    • If you do not set a new password at this point, your password will simply be removed and you can log in using temporary codes.

  • Log in again.

If you lost access to your email

If you no longer have access to the email address you used to sign up for Notion, you can change this email in Notion settings. You’ll need to have a permanent password for your account already. To do so:

  • Go to Settings & members in the left sidebar of Notion.

  • Select My accountChange email.

  • Enter your password, then select Continue.

  • Enter your new email, then select Send verification code. Once you receive this code at your new email address, enter it.

  • Select Change email.

  • Log in again.

Still having trouble logging in? Contact us at

HAR is an archive file format that records information about your Notion session. It might be helpful to record and share a HAR file with our support team so they can help you troubleshoot your issue.

Find more information on how you can record HAR files on various browsers:

Resetting Notion may help resolve issues like content not displaying correctly.


  • Resetting your app or browser will log you out of any active Notion accounts. Make sure you have your login information handy so you can sign back in after resetting!

  • Not seeing your menu bar? On Windows, you may have to press alt to see it appear.

Reset Notion for desktop

  • Select View in your device’s menu bar → Force reload.

  • Select Help in your menu bar → TroubleshootingReset & Erase All Local Data.

  • Close Notion, then:

    • On Mac: Open Finder, then select GoGo To Folder in your menu bar. Enter /Users/<USERNAME>/Library/Application Support, then delete Notion.

    • On Windows: In File Explorer, go to C:\Users\<USERNAME>\AppData\Roaming, then delete Notion.

Reset Notion for web

Chrome and Microsoft Edge

  • Open Developer Tools using cmd + option + i for Mac, or ctrl + shift + i for Windows.

  • With Developer Tools open, right click the refresh button in your browser.

  • Select Empty Cache and Hard Reload.

  • In Developer Tools, go to Application and expand the Cookies on the left hand side.

  • Right click on the Notion link and select Clear.


  • Open the Safari menu in your system menu bar, and select Preferences.

  • In the Privacy section, select Manage Website Data.

  • Find and select Notion, then select Remove All.


To the left of the URL, select 🔒 → Clear Cookies and Site Data → Remove.

Reset Notion for mobile

To reset Notion for mobile, simply delete the app from your device and reinstall it. Don’t worry about losing your Notion data — it’s synced to your account!

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